Shipping & Returns
We have a range of different postage options available:
International customers: Please request a quote.
- Australia Post Satchel 500gram - Free**
- Australia Post Satchel 3 kg - $9.95
- Express Post - From: $16.50
- Not Sure, We will pack and weigh and bill your delivery individually*.
This way you only pay for what you need and avoid paying a flat fee.
- Courier - Calculated on checkout
- Insurance is also available.
*excludes free and non trackable methods. Min charge $12.99.
Express Post (Same day dispatch) - cut off time 1pm weekdays.
Account Name: Bigwarehouse
Bank: Australian Credit Union
Please include your order number as the reference. We also accept VISA and Master Card, when you checkout.
BigWarehouse will pay the postage for any item(s) over $30 that fit inside a 500g Australia post bag (including packaging).
Dimensions 350mm x 220mm flat bag, Remember to allow for packaging
Orders under $100 ex GST or orders that use our Free Postage* offer are classed as non refundable, non exchange, non return, no cancel items.
By selecting an Australia Post delivery option you are agreeing to the Australia Post terms and conditions. We do not replace lost or damaged items unless insurance is taken on the delivery - however some compensation may be available by claiming through Australia post, Click Here for Australia Post Terms.
Please inspect the contents of your shipment carefully upon your receipt of it. You have three days after delivery to report any shortages in the shipment. We will not accept any responsibility, or offer any options after those three days have passed.
If goods received are not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the goods as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
BigWarehouse owns the title of any extra goods shipped with your order that have been despatched in error.
Shipping Insurance will only cover the product cost in the event of lost or damaged shipment, it does not include shipping or the shipping insurance portion. In some cases the product must be returned to BigWarehouse in order to process the claim, if the item is not returned no claim can be processed.