BigWarehouse Pty Ltd (ACN 119 434 847) (“BigWarehouse”, “us” or “we”) is an online trader of electronic spare parts and owns and operates the website www.bigwarehouse.com.au (the Website). BigWarehouse is dedicated to ensuring that we comply with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (the APPs). This Privacy Policy explains how we manage the personal information that is collected, used, disclosed and stored about you.
What is personal information?
“Personal information” means information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Personal information includes, for example, your name and contact details.
What kinds of personal information do we collect?
The types of personal information we may collect from you includes (but is not limited to):
• If you are a customer: your name; street address; email address; telephone, fax and/or mobile phone number(s); and your employer’s name (if you are making a purchase on behalf of your employer).
• If you are applying for employment with BigWarehouse: your name, contact details, employment history; details of qualifications; and referee name(s) and contact details.
• If you are a supplier: your name; your job title, employer’s name; and your contact details (for example, your phone number and work address).
If you do not provide the personal information that we request in connection with our activities, we may not be able to provide the products or services that you require.
How do we collect personal information?
We ordinarily collect personal information directly from individuals.
We may collect personal information from you in a variety of ways, including when you:
• create an account on our Website to place orders for spare parts;
• provide a review about our products and/or services on our Website;
• visit any of our official social media pages;
• manage/change your account information;
• contact us by phone, email, post, fax or by using one of our Website enquiry forms;
• subscribe to receive our newsletters or other promotional materials; and
• sign-up to participate in surveys, competitions or other promotional activities we may conduct.
From time to time, BigWarehouse may also collect your personal information from third parties including (but not limited to):
• if you are a job applicant, a recruiter or your referee(s);
• law enforcement agencies and other government entities; or
• credit reporting bodies
Your personal information will only ordinarily be collected from third parties if it is unreasonable or impractical to collect that personal information from you directly. If and when we do collect personal information from third parties, we will take reasonable steps in the circumstances to inform you of this collection and obtain your consent.
Why do we collect your personal information and how do we use it?
BigWarehouse may collect and use your personal information for various purposes (including but not limited to):
• fulfilling orders for spare parts and processing transactions;
• registering, setting up and managing customer accounts;
• responding to your questions, comments and requests and to otherwise provide customer services;
• marketing our products and services and providing you with, for example, newsletters or offers of promotional events or opportunities (such as competitions or surveys) that may be of interest to you;
• the prevention of fraud and/or identifying and investigating any suspicious use of our Website or online services;
• to improve our services and for data analytics;
• for our internal business and management processes, for example, accounting or auditing purposes;
• for any other purpose to allow us to comply with our obligations under law; and
• for any other purposes that would reasonably be expected by you.
If you are a job applicant, employee or contractor, we will use your personal information for purposes relating to your engagement, training, performance management, payroll, superannuation, health and safety, for administration and staff management purposes. Where we consider it appropriate, we may also conduct background checks (or engage a third party to do so on our behalf).
Direct Marketing
BigWarehouse may use your personal information for the purposes of marketing our products and services to you. If you would like to stop receiving marketing communications, you can opt out by contacting us using the Contact Details below and informing us that you no longer wish to receive these materials. If at any time you would like to stop receiving future emails, you can click the “unsubscribe” feature at the bottom of each direct marketing email we send.
Will we disclose your personal information?
From time to time, BigWarehouse may disclose your personal information to third parties for the purposes of conducting our business. These third parties may include (but are not limited to):
• third party service providers who assist us in managing our business or operating our Website, for example, business support services, payment processors, webhosting service providers, cloud storage providers, mailing houses etc;
• delivery service providers;
• our professional advisors including lawyers, accountants, tax advisors and auditors;
• law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorised by law; and
• regulatory or government bodies for the purposes of resolving customer complaints or investigations.
Personal information is not disclosed ordinarily to overseas recipients.
How do we secure and protect your personal information?
We take such steps as are reasonable, in the circumstances, to maintain the integrity of and store securely your personal information to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure.
In order to protect your personal information we Secure Socket Layer (SSL) technology, All data is stored in data centres in Australia.
To the extent permitted by law, BigWarehouse takes reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any purpose under this Privacy Policy, except in circumstances where BigWarehouse is required or authorised to retain this personal information (including as a result of the operation of tax, financial services or other applicable law).
Third Party Links
Our Website may contain links to websites operated and maintained by third parties over which we have absolutely no control. These third party websites are not subject to this Privacy Policy or our privacy standards and procedures. Any information you provide to third party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites. The inclusion of third party links on our Website in no way constitutes an endorsement of such websites’ content, actions or policies.
Cookies
Our Website uses cookies. Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our Website. Therefore, when you visit our Website anonymously, details are recorded about your visit, such as time and date, pages accessed and time spent on the Website, in addition to the matters described above. This information is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information.
Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Website and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.
How do we maintain the accuracy of the personal information we hold about you?
We take such steps as are reasonable in the circumstances to ensure that the personal information that we collect is up-to-date and complete.
However, in order to maintain the accuracy of the personal information, we rely on the quality of the personal information that you provide to us. To ensure that we always have your most up-to-date personal information, please contact us as soon as possible when your details change. This might include when you change your name, mailing address or use a new email address.
Alternatively, you may update your personal information by accessing your account details on the Website.
Requests for access and correction of personal information
You are entitled to access and correct the personal information we hold about you and to have any inaccuracies in the information corrected.
If you would like to access or correct any of the personal information we hold about you, you may do so by please provide details of the request for access/correction process e.g. by sending us an email or by contacting us using the Contact Details below and informing us that you wish to access or correct your personal information.
There are some circumstances specified by law where we may refuse your request for access to and/or the correction of your personal information. However, if one of these circumstances applies, we will provide you with a written explanation of the reasons for refusal, unless it would be unreasonable to provide that notice.
Once we receive your request for access or correction, we will endeavour to respond to your request within thirty (30) days of the request being made . We may also charge reasonable costs for responding to your request.
Complaints
If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information please contact us using the Contact us page and informing us of the nature of your complaint.
We will then investigate your complaint and endeavour to provide you with our response within thirty (30) days of receiving your request . If, after receiving our response, you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to Our Privacy Policy
BigWarehouse reserves the right to make changes to this Privacy Policy from time to time. We will provide reasonable notice of any changes before the changes take effect by publishing any changes to the Privacy Policy on our Website. We encourage you to review the Privacy Policy regularly for updates and amendments. By continuing to use our Websites or services, or by continuing to provide us with your personal information after these changes have taken effect, you confirm your acceptance of these changes.
Contact Details
If you have any questions or comments about this Privacy Policy, please contact us.
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